bad365 Privacy Policy
A complete and transparent account of how bad365 collects, uses, and protects your personal information.
bad365 ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. When you register, play, or contact us on bad365, you share certain personal information with us. This privacy policy explains what information we collect, why we collect it, how long we keep it, and how we keep it secure. By using our services you agree to this policy, so please read it carefully in full.
Data Collection — What We Need to Know
When you open an account on bad365 and use our services, we collect various types of information. This information is either provided directly by you or gathered automatically from your device and browsing activity.
1.1 Information Collected at Registration
- Full name and date of birth (for age verification)
- Mobile number and email address
- Current address and country (Bangladesh)
- Preferred currency (Bangladeshi Taka — BDT)
- Username and password (stored in encrypted form)
1.2 Identity Verification Information (KYC)
We conduct identity verification (KYC) to process financial transactions and prevent fraudulent activity. The following documents may be requested during this process:
- National ID card (NID) or passport copy
- Recent utility bill or bank statement (as proof of address)
- Payment method verification documents (bKash, Nagad, Rocket, or Upay account details)
1.3 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction reference number
1.4 Automatically Collected Information
When you browse our website, the following information is collected automatically:
- IP address and device type
- Browser name and version
- Pages visited and session duration
- Referral source (how you arrived at the site)
- Gaming activity logs (bet amounts, win and loss records)
Use of Data — Why We Hold Your Information
bad365 uses your information only for specific and legitimate purposes. We never store your data unnecessarily or use it beyond the stated purposes.
Account Management
To create, verify, and maintain your account; to confirm your age and identity; and to manage the secure login process.
Payment Processing
To complete deposit and withdrawal transactions; to issue bonuses; and to resolve financial disputes.
Security and Fraud Prevention
To detect suspicious activity; to prevent multiple accounts; and to assist with anti-money laundering (AML) efforts.
Customer Support
To resolve your questions and complaints quickly; to provide effective assistance via 24/7 live chat; and to improve service quality.
Service Improvement
To analyse user experience; to introduce new games and features; and to ensure platform performance.
Responsible Gaming
To identify signs of potential addiction; to apply self-exclusion and deposit limits; and to ensure responsible play.
Data Disclosure and Sharing
bad365 gives the highest importance to your personal privacy. We share information with third parties only in limited and specific circumstances.
3.1 Parties With Whom Information May Be Shared
- Payment processors: bKash, Nagad, Rocket, Upay, and affiliated banking partners, solely for the purpose of completing transactions.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive gameplay data, but only the information necessary to deliver the service.
- Technology service providers: Hosting, cybersecurity, and analytics providers — they operate under strict confidentiality agreements with us.
- Legal authorities: In accordance with the laws of Bangladesh, upon a court order or a lawful request from a government authority.
3.2 When Information Is Not Shared
- Your personal information is not sold or leased to advertisers or marketing companies.
- Information is not shared with any other online gaming platform without your consent.
- Information is not provided to any third party for commercial purposes or financial gain.
Cookies and Tracking Technologies
bad365 uses cookies and similar technologies to keep the website running smoothly and to improve your experience.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the core functionality of the platform. They cannot be disabled.
Functional Cookies
Used to remember your preferences (language, theme) and to restore gaming sessions. These cookies remain active with your consent.
Analytics Cookies
Used to analyse which pages of the site are visited most and where errors occur. Data is always kept in anonymous form.
Cookie Controls
You can delete or block cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly.
Data Security Measures
bad365 follows the highest industry-standard technologies and practices to keep your personal and financial information secure.
- SSL/TLS Encryption: All data transmission on our website is protected by 256-bit SSL encryption, keeping your information safe while it travels over the internet.
- Encrypted Storage: Passwords and sensitive data are stored using industry-standard hashing algorithms — never in plain readable form.
- Firewall and Intrusion Detection: Our systems are monitored 24/7 and unauthorised access attempts are blocked automatically.
- Access Controls: Only authorised staff can access your information, and every access is recorded.
- Regular Security Audits: Third-party cybersecurity specialists regularly test our systems for vulnerabilities.
- Two-Factor Authentication (2FA): Two-factor authentication is available as an additional layer of protection for your account.
Data Retention
We retain your information only for as long as it is necessary or legally required.
Active Accounts
All account information, transaction records, and gaming history are retained while your account remains active. This helps us show you accurate balance, history, and bonus information.
Closed or Inactive Accounts
After an account is closed, financial transaction records are generally retained for 5 to 7 years. This is necessary for legal obligations, dispute resolution, and fraud investigations.
Automated Data and Logs
Browsing logs, session data, and analytics information are generally deleted automatically or anonymised after 12 months.
Your Rights
bad365 believes every user has the right to control their own information. Your key rights are set out below:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is incorrect or incomplete, you have the full right to request a correction.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily paused.
Right to Data Portability
You have the right to export the information we hold about you in a common format.
Right to Object
You have the right to object to marketing communications or certain types of processing.
Protection of Minors
bad365 strictly provides services only to users aged 21 or over.
- Age Verification: We collect date of birth at registration and confirm age through the identity verification process.
- No Collection of Minors' Data: We do not knowingly collect or process information from anyone under the age of 21.
- Account Closure: If it is proven that an account holder is a minor, the account will be closed immediately and any information collected will be securely deleted.
- For Parents and Guardians: If a parent or guardian suspects that their child has registered on our platform, please contact [email protected] immediately.
For more details on responsible gaming, please visit our Responsible Play page.
Policy Changes
bad365 may update this privacy policy from time to time. Changes may be driven by updates to our services, technological developments, or legal obligations.
- Notice: For important changes, we will inform you via email or by posting a notice on the site.
- Effective Date: With each update, the "Last Updated" date at the top of the page will be changed.
- Your Consent: Continued use of the service after changes will be taken as your agreement to the new policy.
- Archive: Previous versions of the privacy policy will be provided upon request.
We advise you to review this page regularly so you can stay informed about the latest policy. You will also find relevant legal information on our Terms & Conditions page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to get in touch with us.
Privacy-Related Contact
For any requests or questions regarding your information, please contact our support team. We provide support in Bengali 24/7.
Email: [email protected]
This privacy policy should be read together with bad365's Terms & Conditions. You will also find information about your rights and protections on our Responsible Gaming policy and FAQ pages. Learn more about bad365 on our About Us page.